COVID-19
During this uncertain time, it's important to support the businesses + makers that you want to see stick around! It's with your encouragement that I'm able to continue making happy things for you + your home. Because of the pandemic, some things have needed to temporarily change around here:
- Shipping within the USA only.
- Please expect shipping delays.
- Returns and exchanges are not accepted, as to reduce the risk of spread.
- Our space is consistently sanitized, increased hand washing, orders are packed with clean hands and a mask, and since there is only 1 employee (me!) it is easy to socially distance.
- If you have any concerns about COVID-19 safety, please contact via email.
QUESTIONS ABOUT YOUR ORDER?
Please email hello@beetleinkco.com
Please email hello@beetleinkco.com
WHO ARE WE?
Beetle Ink Co. is run by Emily Small, a Portland, OR based illustrator. Read more about her on the about page and check out her instagram for behind the scenes, works in progress, and sales!
DO YOU HAVE A PHYSICAL LOCATION?
Not at the moment. Though, we do occasionally vend at local markets and pop-ups. Follow us on Instagram @beetleinkco for updates!
CAN I PICK UP MY ORDER?
No, we are not set up for in-person pick ups.
WHEN CAN I EXPECT A RESPONSE TO MY EMAIL?
Emails are typically answered within 48 hours.
QUESTIONS ABOUT SHIPPING?
We ship within the USA via USPS.
WHEN WILL MY ORDER SHIP?
Orders generally ship within 2-3 days. If you have any questions about turnaround time, or need your item rushed, email us hello@beetleinkco.com
DOMESTIC ORDERS
- All domestic orders are shipped via USPS First Class or Priority Mail shipping, and come with a tracking number. Shipping prices are calculated based on order weight and shipping location within the US.
- Domestic shipping usually takes up to 3-10 days to reach its US destination. Please keep in mind that shipping time can vary, as USPS has been experiencing delays.
- We do not hold responsibility for packages that have been stolen, mis-delivered, or lost care of USPS. If this is the case for you, please email hello@beetleinkco.com and we will work with you to reach a solution.
INTERNATIONAL ORDERS
At the moment, we are not shipping internationally. Sorry for the inconvenience!
- ALL ORDERS will be sent to the address shown on the invoice. Please insure your address is correct and current on your order. Misdirected mail, as a result of customer error, will be redirected upon return. Customers are responsible for re-shipment postage costs. Packages delivered to erroneous addresses, as a result of mis-entered information, are not the responsibility of the seller. If this is the case for you, please email hello@beetleinkco.com and we will work with you to reach a solution.
RETURNS + EXCHANGES
We hope you love your order, but should you have a problem please contact us via email within 48 hours of order receipt. Due to the risks of COVID-19, we are unable to receive returns at this time. Refunds are not available for Custom Orders.
We hope you love your order, but should you have a problem please contact us via email within 48 hours of order receipt. Due to the risks of COVID-19, we are unable to receive returns at this time. Refunds are not available for Custom Orders.
ADDITIONAL INFORMATION
- All items are handmade and therefore may slightly vary from one another. As is the nature and charm of handmade goods!
- Please note that listing photographs may make product colors appear slightly different from actual colors, as all computer monitors are calibrated differently!
- Tufted pieces are entirely handmade + therefore are delicate! Do not place in high-traffic area. Spot clean only. Do not machine wash. Do not tumble dry. Do not iron. Do not bleach. Handle with care!
- Beetle Ink Co. designs are not for commercial use. They are created for personal use only - on packaging, mail, and personal products, for example, but are not licensed for use on items for sale. Let's give artists the credit they deserve! All designs, images and content are the property of Beetle Ink Co. Please do not reproduce this artwork in any form without permission. Thank you!
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