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Frequently Asked Questions

how do you make your products?

All of my products + packaging are 100% hand drawn + designed by me! If I'm not able to produce a product by myself, I work with other small local businesses that align with my mission:
• RUGS: 100% Handmade by me in my Portland, OR studio.
• STICKERS: Digitally printed in Portland, OR.
• PAPER GOODS: Risograph printed in Portland, OR.
• RUBBER STAMPS: Laser-engraved in Terrebonne, OR.
• APPAREL: Screenprinted in Portland, OR.

when do you release new products?

Usually a few times a year! Sign up for my newsletter and follow me on instagram to be notified of new things.

do you license your designs?

Yes yes yes! I license my designs to greeting card + gift companies to use on their products. Please email to view all of my licensable designs.

do you sell your products in other places?

Yes! You can find some of my work in small mom + pop shops across the US. If you're local to Portland, look for my exclusive products at all Tender Loving Empire locations! You can also find some select products on other e-commerce platforms:


is your packaging eco-friendly?

Mostly! All shipping materials including boxes, tissue paper, crinkle padding, and labels are made with recycled stock. Print + sticker pack packaging are made with biodegradable cellophane. We are still using plastic packing tape but will be making the switch to paper tape in 2024!

can i use your design for a tattoo?

I would be so honored!!! If you would like to get one of my illustrations tattooed by your tattooer, please contact me to purchase a tattoo ticket. Many tattoo artists feel more comfortable or insist upon receiving artist's approval before tattooing their work!

do you take illustration/design commissions?

Yes yes! I love working with individuals to make personal illustrations, like pet portraits, wedding invitations, home murals, etc. And I also looove working with local small businesses on their branding, packaging, marketing, and more! Send me a message to chat about your project idea ♥︎

where do you ship?

We ship within the United States and internationally via USPS, except for the countries listed below.
USPS has temporarily suspended delivery service to the following countries: Afghanistan, Aruba, Belarus, Bhutan, Chad, Cuba, Laos, Libya, Mongolia, Papua New Guinea, Russia, Samoa, Solomon Islands, South Sudan, Syria, Timor-Leste, Turkmenistan, Ukraine, United Kingdom, Yemen.

how much does shipping cost?

All orders are shipped via USPS First Class or Priority Mail (unless otherwise requested) and come with a tracking number. Shipping prices are auto-calculated based on the weight of your order and delivery location. International orders will incur customs duties / VAT, which are the responsibility of the buyer.

Occasionally we'll offer local pick-up during busy seasons or sales!

how long does shipping take?

Orders are shipped within 2-3 business days. If you have questions or need your item rushed, please contact us via email

Domestic Orders - 3-10 business days
International Orders - 10-24 business days
**Please expect shipping delays during busy seasons.

how do i track my order?

You can find your tracking number in your shipment confirmation email or under your account orders. Please note that I don't have control over your shipment as soon as it's dropped off at the post office! Delivery dates are not guaranteed.

All orders will be shipped to the address entered on your order. Please insure your address is current and correct. Packages delivered to erroneous addresses, as a result of mis-entered information are not our responsibility. Buyers are responsible for any re-shipment costs.

We do not hold responsibility for packages that have been stolen, mis-delivered, or lost care of USPS. Once packages have left our studio, they are under the care of USPS.
If you need help with your shipment, please contact us via email

can i return/exchange my order?

All sales are final. We hope you love your order, but should you have a problem please contact us via email within 48 hours. Refunds are not available for custom orders.

Frequently Asked Questions

do you make custom rugs?

Yes! My door is always open for custom rugs in my artistic style. Sometimes I take on customs of other people's designs/logos if it feels like a good fit - other local small businesses/artists ;-)

what size rugs can you make?

Minimum size: 5 inches x 5 inches
Maximum size: 30 inches x 45 inches

what type of yarn do you use?

Typically acrylic, often purchased second-hand as to reduce waste! I find it works with my machine well and gives the brightest colors. But my favorite fiber to tuft with is 100% wool! It holds it's shape and is super satisfying to trim :-)

how are custom rugs priced?

Custom rugs start at $100, but range in pricing based on the size and fiber content! Since each rug is entirely handmade from the initial design concept down to the final trimmings, it does cost a bit more than rugs you'll find at home goods stores. I create each rug by hand with lots of attention + care <3 Not only that, but the machines, tools, and materials themselves cost a pretty penny. Acrylic yarn is more affordable, and suitable for wall rugs. Wool is more premium and very durable for floor rugs!

If you'd like an estimate for your tufting project, send me a message with the size (in inches/cm) and your choice of acrylic or wool yarn!

how do i clean my rug?
  • Spot clean only! Use warm water + soap to gently scrub, absorb excess liquid with microfiber cloth, dry flat.
  • Remove dust + fuzzies with a brush, lint roller, or vacuum hose.
  • Shedding is normal! Trim strays with scissor, do not pull.
  • Avoid hanging in a bathroom or area with lots of moisture.
how do i hang my rug?

Use the attached hanging hardware on the back of your rug to hang on a nail. If you have a floor rug you'd like to hang on the wall, you can simply nail straight through the rug and into the wall - just make sure the nails are long enough to go through but not be visible from the front side of the rug. You can push the fibers over the nail head to cover! Or if you prefer, you can purchase quilt clips to hang damage free.

Can't find the answer to your question? Send us an email and we'll get back to you asap.

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