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COVID-19
During this uncertain time, it's important to support the businesses + makers that you want to see stick around! It's with your encouragement that I'm able to continue making happy things for you + your home. Because of the pandemic, some things have needed to temporarily change around here:
  • International shipping is limited - USPS has temporarily suspended service from the USA to certain countries
  • Please expect shipping delays.
  • Returns and exchanges are not accepted, as to reduce the risk of spread.
  • Our space is consistently sanitized, increased hand washing, orders are packed with clean hands, and since there is only 1 employee (me!) it is easy to socially distance. 
  • If you have any concerns about COVID-19 safety, please contact via email.      
QUESTIONS ABOUT YOUR ORDER?
Please email Emily at hello@beetleinkco.com
       

WHO ARE WE?
Beetle Ink Co. is run by Emily Small, a Portland, OR based illustrator. Read more about her on the about page and check out her instagram for behind the scenes, works in progress, and sales!

DO YOU HAVE A PHYSICAL LOCATION?
Not at the moment. Though, we do occasionally vend at local markets and pop-ups! Follow us on Instagram @beetleinkco for updates!

CAN I PICK UP MY ORDER?
No, we are not set up for in-person pick ups. 

WHEN CAN I EXPECT A RESPONSE TO MY EMAIL?
Emails are typically answered within 2-3 days.

Office hours are: Monday-Friday between 10am-8pm PST.

QUESTIONS ABOUT SHIPPING?

We ship within the USA + internationally via USPS.

WHEN WILL MY ORDER SHIP?
Orders generally ship within 2-3 days. If you have any questions about turnaround time, or need your item rushed, email us hello@beetleinkco.com

DOMESTIC ORDERS

    • All domestic orders are shipped via USPS First Class or Priority Mail shipping, and come with a tracking number. Shipping prices are calculated based on order weight and shipping location within the US.
    • Domestic shipping usually takes up to 3-10 days to reach its US destination. Please keep in mind that shipping time can vary, as USPS has been experiencing delays. 
    • We do not hold responsibility for packages that have been stolen, mis-delivered, or lost care of USPS. If this is the case for you, please email hello@beetleinkco.com and we will work with you to reach a solution. 
    • ALL ORDERS will be sent to the address shown on the invoice. Please insure your address is correct and current on your order. Packages delivered to erroneous addresses, as a result of mis-entered information, are not our responsibility. Customers are responsible for re-shipment postage costs. If this is the case for you, please email hello@beetleinkco.com and we will work with you to reach a solution.  

INTERNATIONAL ORDERS

International shipping is limited - USPS has temporarily suspended delivery service to the following countries: Afghanistan, Aruba, Belarus, Bhutan, Chad, Cuba, Laos, Libya, Mongolia, Papua New Guinea, Russia, Samoa, Solomon Islands, South Sudan, Syria, Timor-Leste, Turkmenistan, Ukraine, UK, Yemen.

  • International orders are shipped via USPS First Class or Priority Mail shipping, and come with a tracking number. Shipping prices are calculated based on package weight and shipping destination.
  • Shipping times can vary depending on your location. Please expect at least 10 business days, and up to 3 weeks, for international shipping. USPS is currently experiencing major delays. 
  • ALL ORDERS will be sent to the address shown on the invoice. Please insure your address is correct and current on your order. Packages delivered to erroneous addresses, as a result of mis-entered information, are not our responsibility. Customers are responsible for re-shipment postage costs. If this is the case for you, please email hello@beetleinkco.com and we will work with you to reach a solution.
  • We do not hold responsibly for packages that have been stolen, mis-delivered, or lost care of USPS. Once packages leave our studio, it is under the care of USPS. If you're having issues with shipment/delivery, please contact hello@beetleinkco.com 
RETURNS + EXCHANGES
All sales are final. We hope you love your order, but should you have a problem please contact us via email within 48 hours of order receipt. Refunds are not available for Custom Orders.
TUFTED RUGS
Each rug is handmade by me, Emily, with an AK-1 cut-pile tufting machine in my Portland, OR studio. When possible, I use recycled/secondhand fibers to reduce waste. All rugs are backed with industrial adhesive and felt or canvas + wall rugs come with hardware for easy hanging. Please note that each rug is uniquely handmade + may vary from their images. 
  • Custom rugs are made-to-order and take 3-4 weeks to produce.
  • Though all the rugs are durable enough to be used on the floor, please keep in mind that they are handmade + should be handled with care.
  • Shedding is normal! Don't be alarmed if there are extra fuzzies when you first bring your rug home, this will calm down in time. Trim strays with scissors, never pull. 
  • To keep your rug clean, gently vacuum with the hose attachment or lint roll. 
  • Spot clean only! Use warm water + soap, lay flat to dry.
  • Avoid placing in high-traffic areas + in places with lots of moisture (bathroom, spa, etc.). 
  • Hanging your rug: nail directly through the rug and into the wall or use quilt hanging clips!
  • Notice a slight chemical smell? This is just the adhesive - to freshen your rug, lay flat in the sun. 
  • Returns and exchanges are not accepted for rugs, as to reduce the risk of COVID-19.
                                                              
ADDITIONAL INFORMATION
  • All items are handmade and therefore may slightly vary from one another. As is the nature and charm of handmade goods!
  • Please note that listing photographs may make product colors appear slightly different from actual colors, as all computer monitors are calibrated differently! 
  • Beetle Ink Co. designs are copyrighted and not for commercial use. They are created for personal use only - on packaging, mail, and personal products, for example, but are not licensed for use on items for sale. All designs, images and content are the property of Beetle Ink Co. Please do not reproduce this artwork in any form without permission. Thank you!       
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